Frequently Asked Questions

What details do you require for sign up?
The only details we require from you are a valid working email address, VPN username and a password. First and Last name are optional. If payment method is Credit Card, we will require you to enter in your address.
I Just signed up, what now?
You should receive an email from us, with links on how to get yourself connected along with other very important information about our service. If you do not see the email, please check the junk folder
How do i view/change my vpn username, password & other details
Login to our client area with your email address and password. From here you can view/change your vpn username, password, view/change your details and upgrade your plan
How do i start using my vpn account?
Visit our knowledge base section to get yourself setup. Once setup, use the VPN username you created at signup (not your email address) and password
Which VPN Protocol Should I be using?
We highly recommend using the OpenVPN protocol. OpenVPN is compatible on all Operating Systems and devices.
What do we log and what data do we keep?
The date and time you logged into the client area. Trial accounts will be delete after 2 weeks. Any accounts with outstanding invoices will also be deleted after 10 days
My Account Status Still Shows As Pending/Not Active
Your VPN account is fully operational & active when it shows as pending in client area. You may use our VPN services immediately! The status will change once our site admins log on
I keep getting Authentication failed
If you can log into the client area, but you are unable to log into the VPN, please try to change/reset your password from the client area. If this still fails after a reset, please log a support ticket.
Is Apple TV supported?
Yes. In order for Apple TV to be connected to VPN, you will need setup VPN at the router level. Please visit our knowledge base for more info